Domestic Carpet Cleaning Guarantee

tom doherty - on a carpet cleaninig job in Carton House

Carpet Cleaning, Upholstery Cleaning, and Rug Cleaning Guarantee

You may remember at Aqua-Dry we did a blog on why a guarantee on carpet cleaning should be extended to commercial work (although rarely is): https://www.aqua-dry.com/commercial-guarantee/.

It got me wondering about the value of the 100% money back guarantee on domestic carpet cleaning, upholstery cleaning, and rug cleaning.

Two recent examples in particular made me wonder.

When a money-back guarantee is of no use

A very upset lady rang our office to ask if we could help her. Her 3-piece suite had been cleaned only a few days previously, but black lines had appeared everywhere. She asked if we could help, so naturally, my first question was “did you call the company who cleaned your upholstery in the first place?”

Her comment alarmed me, “I couldn’t wait to get him out of my home”. The company in question offers a money-back guarantee on all carpets cleaned in the Dublin area. However, if this lady’s experience is anything to go by, they will never have to make a refund.

It should be easy to make a complaint if you are not satisfied. We at Aqua-Dry operate a policy of contacting all our customers to check on their satisfaction level after EACH job. Carpets, upholstery and rugs may not always dry out 100% perfectly and this is usually not the fault of the technician. We will always be happy to go back and try to improve on a job if a customer is not satisfied. After all, the customer is the most important one.

Carpet Cleaning: does the company have high standards?

My second recent experience was on a carpet cleaning job in Ballycoolin, Dublin 15. The customer was truly astonished at the results we achieved and commented that they had used another cleaning company many times before. It was obvious to us that shampoo that had been used on the carpets had never been extracted. This is equivalent to moving the soil around but still leaving it behind. Our new client was told “that’s the best we can do”.  You will appreciate that that’s a long way from “that’s the best you can get”.

Just to sum up, any carpet cleaning company that cares about its customers should be able to provide a money back guarantee on all domestic and commercial carpet cleaning, upholstery cleaning and rug cleaning. Customer feedback should be sought so as to ensure that high standards are being upheld. It should be easy for the customer to express any dissatisfaction regarding any work carried out.

If you have any questions regarding carpet cleaning, upholstery cleaning, rug cleaning or Scotchgard, why not get in touch? Email us at info@aqua-dry.com or call 018400799.
Read more: Tom’s blog on the value of rugs “How Valuable is My Rug?”

Seamus Cullen
Seamus Cullen
17:04 25 May 19
Just had carpets cleaned ........... punctual guy, very friendly, super helpful, did a terrific job, I'd highly recommend them.
Jason Ebbs
Jason Ebbs
17:01 20 Mar 19
We had Tony this morning at my dads house in Broadford, Dublin. I would just like to say that a fantastic job was done and Tony was very obliging in every aspect, he helped us reposition and move furniture in and out of rooms and made the whole process very simple and stress free. He really is a credit to the company. Regards. Jason.
Dorinda Kenny
Dorinda Kenny
10:01 06 Nov 18
Excellent result with AquaDry would highly recommend them. Tony is excellent fast efficient and leaves no area undone - carpets look like new Sofas look great...have re booked for the remaining rooms would definetly use this company again - ask for Tony!
Elmarie Molloy
Elmarie Molloy
14:14 16 Aug 18
Had team visit my family home to clean downstairs carpets. Met with superb professionalism and left with a fantastic result. Brought carpets back to life. Will be booking again. Thanks team.
Rachael kummert
Rachael kummert
12:39 30 May 18
We recently purchased a new sofa and wanted to protect it from any potential spills. I rang Aqua-Dry, the very helpful Hannah explained the process and cost structure and was able to book me in the next day. I would highly recommend the excellent professional services of Aqua-Dry. The coating is applied there were no strong smells and no disruption. They are helpful, efficient and very courteous. The company comes recommended by both Frank McGowan Furniture and Arnotts Department Store and us! Thank you Tom!
Samaanth Moore
Samaanth Moore
12:48 20 Apr 18
I had a bit of a crisis involving spilled paint on carpet. Aqua-Dry Carpet Cleaners came to my rescue! They were finishing a job nearby and were able to get to me within a half hour. They told me to keep the carpet wet while I waited for them to arrive. When they got here they got to work right away and they were able to get all the paint up! After they left they called and told me to watch out for any paint that may come up from the concrete and to call if I noticed anything and they will come back out. I'm really impressed at how quickly they responded to my call and how professional they were. The price was extremely affordable. I would use them again in a heartbeat and would recommend them to anyone needing their carpets cleaned.
Claire Hayden
Claire Hayden
08:59 14 Mar 18
I just had my carpets cleaned and I can't believe how amazing they came out. Aqua-Dry Carpet Cleaners were fast, courteous and professional. I would HIGHLY RECOMMEND this company. AND it was super affordable. I won't use anyone but Aqua-Dry Carpet Cleaners
Melanie John
Melanie John
12:11 26 Feb 18
I have used many different companies, primarily because I never found one worth to have back. The others weren't bad, they just didn't give me a reason to hire them again. Not the case here. Aqua-Dry Carpet Cleaners could not be more professional. Arrived on-time and did a fantastic job! My carpets were clean fresh and looked like new.
Anastasia Melnicova
Anastasia Melnicova
06:23 02 Feb 18
I was delighted with Aqua-Dry services. What a great work they did on my rug. I am thrilled to see the refreshed, totally clean and looking like new rug. Although it takes quite a long time to get your item back and it is not a cheap service, it totally worth waiting and paying. I would definitely recommend Aqua-Dry and will be using them again.
Timmy Doherty
Timmy Doherty
14:22 14 Jul 17
Best carpet cleaner in Dublin! Very honest, reliable and professional
Una OShea
Una OShea
15:27 10 Jul 17
Just had Tom and his son cleaning my carpets. What a terrific job they did, they told me I had moths in my sitting room eating merrily away at my carpet but were very reassuring that they could deal efficiently with the problem and advised me how to avoid it in the future. My carpets came up like new especially the stairs which is down for about 14 years. I would highly recommend Aqua-Dry and will certainly use them exclusively in the future. Thanks a million
Meg Walker
Meg Walker
10:53 05 Jul 17
Delighted with our rugs! We've just moved back into our house after three long months out for repairs and wanted to make the most of this opportunity by freshening everything up. Aqua-Dry took away all our rugs for cleaning and stored them for us until we got back and they were like new on return. We have a few Oriental rugs which need to be cleaned by hand and I don't trust these to just anyone. Thank you for a very professional service and for going that extra mile.
cora mc closkey
cora mc closkey
12:59 10 Nov 16
After a bug passing through the house I needed the carpetes cleaned. Aqua dry were quick to respond. Tony did a super job on the bedroom carpets and a few spots along the way. He was prompt, efficient, friendly and a pleasure to have around. Will defiantly be calling on aqua dry again. Thanks guys.
Paul Caron
Paul Caron
16:04 30 Aug 16
I honestly couldn't be happier with the service. Tom collected and returned the rug when he said he would and it came back looking so much better. We got it cleaned because our cat had peed on it a few times last year but I didn't realise how much everyday dust and dirt had built up in it over 10 years even though it's vacuumed every week. It came back looking noticeably brighter and the wool had its lovely lustre back. The pile was also fuller and softer. I hadn't appreciated how flattened down it had become. I'll definitely be recommending Aqua-Dry to anyone I know who needs their rug cleaned.
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